Returns & Policy

Policy Overview

At AROS, we stand behind the quality of our luxury fine jewelry. We offer fair and transparent return policies to ensure your complete satisfaction. Please read our policy carefully before making a purchase.

Return Window

Three-Day Return Policy

Customers have a maximum of three days from the date of delivery to initiate a return request. After this period, returns will not be accepted under any circumstances.

To qualify for a return, the product must be unworn and in its original condition, retain all original packaging and documentation, show no signs of use or damage, and be initiated within three days of delivery.

Refund Conditions

We Accept Returns Only In These Cases:

• Product arrived damaged due to shipping carrier negligence or mishandling
• Product arrived with manufacturing defects or quality issues
• Product does not match the description on our website

We Do NOT Accept Returns For:

• Change of mind or personal preference
• Items that show any signs of use or wear
• Items worn, scratched, or altered in any way
• Items returned after three days from delivery date
• Items without original packaging or documentation
• Custom or personalized jewelry

Used Products Policy

We do NOT accept returns on products that have been used. Once you wear or use the product beyond the initial inspection, it is considered used and is ineligible for return, regardless of the condition. This policy is strictly enforced.

The three-day window is intended exclusively for inspection and quality verification purposes only. If you discover a defect within this period, contact us immediately with detailed photos and evidence of the defect.

How to Request a Return

Step 1: Contact Us

Email us at jewelryaros@gmail.com within three days of delivery with the following information:

• Your complete order number
• Product name and SKU
• Detailed reason for return
• Clear, detailed photos of the product and any damage or defect (if applicable)

Step 2: Return Authorization

Our team will review your request within 1-2 business days and either approve your return with authorization details or deny your return with a detailed explanation.

Step 3: Return Shipment

Pack the product securely in its original packaging. Include the return authorization number with your shipment. Ship to the address provided in your return authorization email.

Step 4: Inspection & Refund

Once we receive and thoroughly inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.

Refund Timeline

Stage	Timeline
Return Request Window	Within three days of delivery
Return Review and Approval	1-2 business days
Return Transit Time	5-10 business days (varies by location)
Inspection and Processing	2-3 business days after receipt
Refund Issued	Within 5-7 business days of approval

Note: Refund timelines may vary depending on your bank or payment provider. Some financial institutions take 7-14 additional days to process refunds.

Damaged or Defective Products

Shipping Damage

If your product arrives damaged due to shipping carrier negligence:

• Document the damage with clear, detailed photos immediately upon receipt
• Contact us within 48 hours of delivery
• Provide your order number and comprehensive damage photos
• We will file a claim with the shipping carrier or issue a replacement or refund

Manufacturing Defects

If your product has a manufacturing defect or quality issue:

• Contact us with detailed photos of the defect within three days of delivery
• We will inspect the product upon receipt
• If approved, we will replace the product or issue a full refund

Exchanges

Exchanges are available only for products that meet ALL of the following conditions:

• Unworn and in perfect, original condition
• In original packaging with all documentation
• Within three days of delivery
• Being exchanged due to size mismatch, style preference change, or quality defect only (not change of mind)

Customers are responsible for return shipping of the original item. AROS covers the outbound shipping cost for the replacement item.

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Custom or personalized jewelry
• Products purchased at clearance, final sale, or discounted promotional prices
• Worn, damaged, scratched, or altered products
• Products returned after three days from delivery date
• Items without original packaging or complete documentation
• Items damaged by customer mishandling or negligence

Important Disclaimer

This return and refund policy is binding and applies to all purchases from AROS. By completing a purchase from our store, you agree to and accept these terms and conditions in their entirety. AROS reserves the right to modify, update, or change this policy at any time without prior notice. All changes will be effective immediately upon posting to our website.

If you do not agree with our return and refund policy, please do not make a purchase from our store. All sales are considered final except as explicitly outlined and detailed in this policy.